Refund and Returns Policy

1. General Policy

At MelodyWorld we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been personalized, customized, or opened for safety reasons (e.g., headphones, earbuds) are not eligible for return unless they are defective.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is due to our error.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact Customer Support. Exchanges are subject to product availability and may require payment of any price difference.

6. Defective or Damaged Items

Report any defective or damaged items within 7 days of receipt. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Comply with all instructions provided in the Return Authorization.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: MelodyWorld,